Privacy Policy for Challenge Peak Performance Centre Members

 

This Privacy Policy explains how Challenge Peak Performance Centre ("we," "us," or "our") collects, uses, and protects the personal information of our members. We are committed to safeguarding your privacy and ensuring you have a positive experience at our gym.

 

1. What Information We Collect

 

We collect various types of information to provide our services and manage your membership. This may include:

• Personal Identification Information: Your name, date of birth, address, email address, phone number, and emergency contact details.

• Financial Information: Payment details for membership fees (e.g., credit card information, bank account details). Please note that we do not store full payment card numbers on our servers; these are processed securely by our third-party payment processors.

• Health and Fitness Information (Optional): If you choose to provide it, information about your health conditions, fitness goals, or participation in specific programs (e.g., personal training, group classes) to help us tailor services to your needs and ensure your safety.

• Usage Data: Information about your use of our facilities, such as your gym visit history, class attendance, and equipment usage (if tracked).

• Technical Data: Information collected automatically when you use our website or member portal, such as your IP address, browser type, operating system, and access times.

• CCTV Footage: For security purposes, we operate CCTV cameras in and around our premises.

 

2. How We Collect Your Information

 

We collect information from you in several ways:

• Directly from You: When you sign up for membership, complete forms, communicate with us, or use our services.

• Automatically: When you access our website or use our facilities (e.g., through access control systems, CCTV).

• From Third Parties: Occasionally, from third-party service providers (e.g., payment processors, booking systems) when they share information with us in accordance with their privacy policies.

 

3. How We Use Your Information

 

We use your personal information for the following purposes:

• To Provide Services: To manage your membership, provide access to our facilities, book classes, and administer personal training sessions.

• To Process Payments: To collect membership fees and other charges for services.

• For Communication: To send you important information about your membership, operational updates, policy changes, and promotional offers (if you have opted in).

• To Improve Our Services: To understand how our members use our facilities and services, allowing us to enhance and develop new offerings.

• For Safety and Security: To ensure the safety of our members and staff, prevent fraud, and monitor our premises via CCTV.

• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

 

4. How We Share Your Information

 

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies that perform services on our behalf, such as payment processing, IT support, marketing, and membership management. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

• Emergency Services: In case of a medical emergency or other urgent situation, we may share relevant information with emergency responders.

• Legal and Regulatory Authorities: When required by law or to respond to valid legal requests, such as subpoenas or court orders.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

 

5. Data Security

 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Using encryption for sensitive data transmitted online.

• Access Controls: Restricting access to your personal information to authorized personnel only.

• Regular Security Audits: Conducting periodic reviews of our security practices.

• Physical Security: Protecting our physical premises and data storage facilities.

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure.

 

6. Your Data Protection Rights

 

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: The right to request a copy of the personal information we hold about you.

• Right to Rectification: The right to request that we correct any inaccurate or incomplete information.

• Right to Erasure: The right to request that we delete your personal information in certain circumstances.

• Right to Restrict Processing: The right to request that we limit the way we use your information.

• Right to Data Portability: The right to request a copy of your information in a structured, machine-readable format.

• Right to Object: The right to object to our processing of your information for certain purposes, such as direct marketing.

• Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

 

7. Data Retention

 

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your information, we will securely dispose of it.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate communication channels. We encourage you to review this policy periodically.

 

9. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us:

Challenge Peak Performance Centre

01279 503503

info@challengegym.co.uk (please use this email for all correspondence)

Brookside Business Park

London Rd

Spellbrook

CM234AU

Last Updated:  July 3, 2025